New Fraud Prevention Service

May 27, 2016

In our continuing efforts to keep your accounts secure, we’ve improved our alert system for potential debit card fraud.

Here’s how it works:

  • When potential fraud is detected, you will receive an automatic email notification from Florida Business Bank, with the option to reply with “fraud” or “no fraud.”
  • One minute after the email, you will receive a text alert from 32874 between 7am and 9pm EST, which also has the “fraud” or “no fraud” option. (*SEE BELOW)
  • If there is no response received from you, five minutes after the text alert, you will receive automatic phone calls to confirm or deny fraud.

    Remember – our messages will never ask for your PIN or account number.

    *The phone number for our Fraud Center has changed to 1-800-417-4592. If you add this number to your phone contacts and label it “Fraud Center,” it will display whenever you get a call from this number.

Helping You Stay Financially Safe

December 20, 2015

With the holiday shopping season upon us, here are some tips to help you keep your information safe whether shopping in the store or online:

  • Monitor your account. Use online banking to keep an eye on your transactions, especially during the holidays. Notify the bank right away if there is any fraudulent activity.
  • Beware of phishing scams. During the holidays, criminals will create a fake email for a deal that’s too good to be true. If you click on any links within the email, you may be downloading malware onto your computer or you may be asked for payment information that could lead to fraud.
  • Limit large sums of cash. Even though we’ve seen financial crime migrate from physical to cyber, customers should be careful not to carry around large sums of cash when shopping. A bank will make you whole if there’s fraud against your account. If cash is stolen, your money is gone.
  • Secure your internet connection. If shopping online, make sure you do so from a password protected Wi-Fi network. Never access online banking from a public Wi-Fi network.
  • Shop safely. Before making an online purchase, make sure the website uses secure technology. When you are at the checkout screen, verify that the web address begins with https. Also, check to see if a tiny locked padlock symbol appears on the bottom right hand corner of the page.

Read the merchant website’s privacy policies. Though long and complex, privacy policies tell you how the site protects the personal information it collects. If you don’t see or understand a site’s privacy policy, consider doing business elsewhere.

Reminders About Avoiding Identity Theft

December 9, 2015

Identity Theft can affect you in many ways, but there are also many ways to keep your identity from being “hijacked,” and to assist you if you have been a victim of it:

  • Protect your Social Security number (SSN), credit card and debit card numbers, PINs (personal identification numbers), passwords and other personal information.
  • Protect your incoming and outgoing mail.
  • Shred financial trash.
  • Keep a close watch on your bank account statements and credit card bills.
  • Avoid identity theft on the Internet.
  • Review your credit record and report fraudulent activity.
  • Contact the Federal Trade Commission for additional information.

Beware Email Requests For Confidential Information

December 1, 2015

Florida Business Bank does not make it a standard practice to solicit confidential information via email. If you receive such a request, we recommend that you do not respond to the email and contact us immediately at 321-253-1555. You may ask for our bank security officer or another management representative. Thank you.